24/7 Support Services for Sitecore Managed Cloud

Description: The University of Chicago is seeking responses from qualified suppliers of 24/7 support services of Sitecore Managed Cloud. The University of Chicago is seeking a partner who can ensure the live environment (provide by Sitecore Managed Cloud) is accessible 24/7, provide support for the web application code, and where possible, provide first line support to investigate and resolve any issues affecting the application functionality and performance.